Refund policy

We want you to love our products as much as we do. All items we ship have successfully passed Quality Control inspections. If a customer encounters a problem that needs to return the product to us, please read the following terms.

We offers a quicker dispute solution and will appreciate it a lot if you provide:

Photos/videos of the damaged item. Please send us the materials to prove the damage.

Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.

(Optional) Tracking number of the item. If we asked for a return of the item, you need to send the tracking number to prove that you returned it.

How to request a refund:

Send us an email at rex@shop-fine.com with photos/videos of the damaged product and screenshots of the dispute.

 Except the important interpretation, we will make Refund, Resend, or Accept the Return for any of the following cases:

  1. Damaged Products.

We offer a full refund or a replacement if products arrived are badly damaged.

We offer a partial refund or a replacement if products arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).

Notes:

For fragile products, refund is highly recommended.

For damaged packing boxes we cannot offer any refunds or other after-sale services due to the long-distant international delivery.

For ordinary products, the customer shall complain or open a dispute to you within 3 days after packages are delivered.

For electronic products, the customer shall complain or open a dispute to you within 7 days after packages are delivered.

For artificially destroyed, We cannot offer any refunds or other after-sale services.

  1. Orders Delayed.

If orders lack tracking information, in transit, pending, expired after 60 days counting from the date that order departed from our warehouse. Following countries and shipping methods may be different:

For orders shipped to the USA, it is after 45 days counting from the date that order departed from our warehouse.

For Brazil, it is after 110 days counting from the date that order departed from Dropshipman warehouse due to the strict customs clearance at Brazil.

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for customers to contact the local post office or go to the post office for delivery.

  1. Orders not Received.

If a package is not received, a non-delivery certification issued by the local post office with an official seal is necessary.

Notes:

The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. During the return, We takes no responsibility if products have been lost.

We cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistics companies.

  1. Incorrect or Missing Products.

We have a strict quality control process before products are dispatched. We will deal with incorrect or missing products as follows:

For incorrect products, We offer a full refund or replacement.

For products with wrong colour, size which doesn’t affect product function, etc., We offer partial refund.

 For parts missing which don't affect product function, Dropshipman may refund partially or resend the missing part; for parts missing which affect product function, We will resend the product only.

For accessories, We will resend the accessories.

Notes:

For size problems, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with a photo of measurement. Then, our dispute team will deal with your disputes quickly.

  1. Orders Cancellation.

For orders cancellation, We offer a full refund before products have been processed by warehouses.

Cases that We does not make refunds:

a. Order delivered

We will not deal with the refund or resend if the tracking information shows the order is delivered.

b. Package unclaimed

If the package is unclaimed, We will not arrange a refund.

c. Tracking information alert

We will not offer a refund or resend if the tracking information shows alerts with reasons are listed as below:

  1. Incorrect/insufficient Address.
  2. No Such Number.
  3. Unknown recipient.
  4. Refused.
  5. Do not pick up in time.
  6. No safe delivery location.
  7. Uncleared customs.
  8. Others.

d. Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or custom items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept gift cards.

Important Interpretation:

a Deadline of Opening Dispute.

We cannot open a dispute if order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

Notes:

For bulk purchase orders, the close date usually is around 30 days.

Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

b. Force Majeure.

We take no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, We will notify you by Email.

c. Shipping Method Limits.

Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. We offer shipping methods and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas;

d. Destination Limits.

Due to limited international transportation, We will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

e. Return.

We do not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.

If you urge to return the product, please pay attention to the following aspects:

You need to return the product within 10 days after receiving it.

The product is in good condition and does not affect the secondary sales.

You need to pay the shipping cost.

You can only return the product to our China warehouse.

f. Others

We will deny the disputes caused by the following reasons:

Customers do not like the product.

Items that don't match the listing description, such as inaccurate measurement.

Product smells unusual.

If you’ve returned the product, please send the tracking number to our customer service.

                                                

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